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We exist to challenge the norm in customer experience design, by delivering the things customers want from digital

The key to building successful relationships is knowing how to engage emotionally throughout the experience.
This understanding has enabled us to develop Emotional Ignition™.

Defining the ecosystem to deliver continuous engagement,customer and commercial value all the way to the device level experience.

Understanding how to engage customers emotionally throughout the experience to enable us to track improvement and model commercial outcomes.

Setting the foundation for commercial improvement and a consistent brand story through every touchpoint.

Our Team

Making digital feel a bit more human

Duncan

Director

Tom

Head of Operations

Steven

Research Director

Andy

Lead Designer

Ashley

Creative Director

Barbara

UI/UX Designer

Judith

UX Designer

Jo

Business Support Manager

Lewis

Front-end Developer
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